Founded in 1981, Compugen is one of Canada's largest privately-owned and operated IT services providers and PC systems integrators. As part of the Compugen team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.
Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our staff members have access to the latest and greatest technologies in performing their daily activities.
Work with ISR’s to facilitate the accurate and timely processing of all purchase orders
ü Orders that are received by 4pm must be entered before end of day
ü Prior to order entry you must ensure the order is profitable
ü The sales order must match the approved Purchase Order received. If it does not you are responsible for escalating to management.
Ensure that orders are efficiently expedited through the system
ü Special pricing is provided to the Rebates team
ü Spare part pricing is sent to the associated buyer for the order
ü Required order notes are entered
ü Hold numbers are obtained
ü Review of orders on hold and contact associated depts. to work through the issue
Accurately enter valid purchase orders into our procurement system with correct pricing
Adhere to 10 Point Checklist.
ü Special Notes/Requirements
Follow up with customers and/or sales for any incomplete purchase order information
ü Contact customers for credit card numbers or credit card issues
ü Contact customer for information missing required to perform the 10 Point Checklist
ü Contact customer for missing contact name and phone number
ü Contact customer for missing email address where required if the ISR does not have it
ü Advise ISR of any products missing on the purchase order that were on the quotation to the customer
ü Advise ISR of expired quotations and pricing changes
ü Question orders where freight has not been applied where a contract does not exist
Manage customer expectations to proactively communicate order delivery dates
ü Advise ISR if “Requested date” will not be met for deployment orders
ü Understand Internal SLA’s to properly anticipate delivery dates
Understand internal process regarding all aspects of order management
ü Cognizant of main vendor for product lines
ü Know how to find the buyer(s) in MM for product on the order
ü Contact in Finance for credit issues
ü Configuration codes required and any order notes that must be on the order
ü Adhere to the SO Change Management Policy
ü Adhere to the drop ship process
Run and proactively manage the open order report daily and forward to the ISR
ü Identifyorders of concerns for the ISR
ü Orders stuck on C1, M1, HL, CA, EP, SH, QH stage
ü Purchase orders not cut to disti according to the internal SLA
ü Orders that will not make the SLA where there is a contract
ü Orders that will not make “Requested date”
This includes SO, SU, SA, CO, SM, STG and CIG orders.
Notify ISR of any order related issues
The person who entered the order will be the one who is contacted for any order related issues. This includes the configuration center, rebates team, materials management, logistics & finance.
You must correct the error or identify the issue to the ISR to work together for the resolution.
Re-allocate product as required based on delivery requirements
Managing reallocation of product where we have backorders and the onsite date is in jeopardy. This would predominantly be for project orders and orders that do not have their own pre-buy whse. Those that have a pre-buy you need to review that activity is working properly.
Support Sales Support team with over flow
When your assigned accounts are slow provide order entry assistance to other Sales Supports.
Provide phone support and administrative assistance to the ISR
You may be required to help with administrative assistance to the ISR. Contact customers for missing information or verification when details are unclear.
• Successful candidates must be energetic, professional, proactive and positive individual who take ownership of their assignments and work with the necessary individuals to complete the requirements
• A philosophy that customer service is important above all and an ability to learn and resolve sales and customers needs
• Attention to detail and excellent communication skills.
• Experience working in a VAR or distribution channel experience would be beneficial.
• Post-Secondary education would be an asset.